Terms of service
Welcome to Haya Essence. By accessing or using our website (hayaessence.co.uk) and purchasing from our store, you agree to the following Terms of Service. Please read them carefully.
1. General Information
This website is operated by Haya Essence. Throughout the site, the terms “we”, “us”, and “our” refer to Haya Essence.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
You may not use our products for any illegal or unauthorized purpose.
2. Online Store Terms
You must be at least 18 years old (or the age of majority in your region) to use this site.
You agree not to reproduce, duplicate, copy, or exploit any part of the Service without express written permission from us.
3. Accuracy, Completeness & Timeliness of Information
We do our best to provide accurate and updated information, but we are not responsible if information on this site is not accurate, complete, or current.
Prices, product descriptions, and availability may change without notice.
4. Products or Services
All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time.
Due to the nature of fragrance products (oils, colognes), individual results or scent longevity may vary.
All product descriptions and pricing are subject to change at our sole discretion.
5. Billing & Account Information
We reserve the right to refuse any order.
We may limit or cancel orders if we detect:
• Suspected fraud
• High-risk transactions
• Multiple orders placed using the same payment information
• Incorrect customer information
You agree to provide current, complete, and accurate purchase and account details for all orders.
6. Shipping
By placing an order, you agree to our Shipping Policy.
Delivery times are estimates only.
We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.
7. Returns & Refunds
By purchasing from Haya Essence, you acknowledge and agree to our Refund Policy.
Due to the personal nature of fragrance products, certain items may not be eligible for return once opened.
8. Third-Party Tools & Services
We may provide access to third-party tools or links.
We are not responsible for:
• Third-party websites
• Their content
• Their reliability or performance
Use of third-party tools is at your own risk.
9. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
10. Prohibited Uses
You agree NOT to use our website or products for:
• Any unlawful purpose
• Harmful or fraudulent activity
• Violating intellectual property rights
• Uploading malicious code or viruses
• Spamming or data scraping
• Interfering with website security features
Violation may result in termination of your access to the Service.
11. Disclaimer of Warranties
We do not guarantee that:
• The service will be uninterrupted, timely, or error-free
• The results will be reliable
• The product will meet your expectations
All products and services are provided “as is” and “as available” without warranties of any kind.
12. Limitation of Liability
Haya Essence, its owners, employees, and partners shall not be liable for:
• Any injury or irritation caused by misuse of fragrance products
• Any indirect, incidental, or consequential damages
• Losses due to shipping delays
• Issues arising from third-party platforms or services
Our liability is limited to the amount paid for your order.
13. Indemnification
You agree to indemnify and hold harmless Haya Essence from any claim or demand arising out of your breach of these Terms or misuse of our products or services.
14. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms of Service at any time.
It is your responsibility to check this page for updates.
Continued use of the website constitutes acceptance of any changes.
15. Contact Information
Questions about the Terms of Service should be sent to us at:
📧 hayaaessence@gmail.com
🌐 hayaessence.co.uk